Help Desk

Help Desk Last Updated: 9/21/2020 4:36 PM

Idaho Falls School District 91 Help Desk

Click to Submit an IT Help Ticket

*To login to the help ticket system use your regular 4x4 username and district password.

D91 Help Desk Phone:

(208)525 -7556, or dial extension 50556

Current Incidents

Information Technology Systems Status

Idaho Falls School District 91 Help Desk

The IT Help Desk provides front-line technical support to all students, faculty and staff at District 91. We are advocates committed to resolving the technology issues affecting students and employees and providing quick resolutions.

Are you having a problem with your computer? Try the following prior to contacting the help desk.

  • Restart the computer. This often fixes many issues.

  • Try running your windows updates.

    • Open the start menu > Click on Settings (looks like a gear) > Click on Update & Security > Windows Update > Click Check for updates

    • Allow any found updates to download and install. Restart your computer when prompted.

    • If you do not find any available updates, within the same Windows Update window click on the "Check online for updates from Microsoft Update" link. This may find more updates available for your computer.

  • Ensure all necessary cables are plugged in securely

If you would like to contact the D91 help desk call (208)525-7556, or dial extension 50556

Please have your computer number ready for faster service. The number usually has five or six digits. It is typically located on the top of a laptop, or written / etched into the top or side of the equipment.

Your answer may also already be part of our Frequently Asked Questions repository.

Click Here to Access the FAQ Page

Past Incidents

9/21/2020 10:28 AM: RESOLVED - District Email is experiencing connection issues. We hope to have it back up as soon as possible.

9/15/2020 9:01 AM: RESOLVED - Google Drive is reporting intermittent outages. We'll ensure to update the status as Google works to resolve this.

9/8/2020 8:00 AM: RESOLVED - District Email is currently Down. The IT department is working to resolve the issue. Email expected to be restored by this evening, 9/8/2020

9/8/2020 8:00 AM: RESOLVED - PowerSchool was having issues this morning. It should be back up and running.

1/6/2020 1:00 PM: RESOLVED - PowerSchool is experiencing extreme slowdowns and access issues. The IT department is currently working to resolve the problems.

12/12/2019 8:11 AM RESOLVED -The Laserfiche Forms server is experiencing issues. Access to forms and the repositories will be intermittent. We have come up with a solution, but it will take some time to implement. Updates will be posted here as progress is made.

Solution Status:

  • 12/12/2019 08:22 AM - New Forms Server Up, Working on configuration

  • 12/13/2019 06:06 AM - Server configuration is taking longer than anticipated. Access to Laserfiche forms and repository elements is currently unavailable. Working to get all services back 100% as quickly as possible.

  • 12/13/2019 09:33 AM - Configuration complete. Access restored. Testing all services.

  • 12/13/2019 10:31 AM - Setup Complete, access 100% restored.

11/05/2019 08:00 AM - Resolved: Network, WiFi, and Phones are down.

10/29/2019 06:30 AM - Resolved: There is a known issue with email. We are aware of it and hope to have it resolved soon.