Help Desk

Help Desk Last Updated: 12/10/2021 6:43 PM

Idaho Falls School District 91 Help Desk

Click to Submit an IT Help Ticket

*To login to the help ticket system, click on IncidentIQ Help Ticket in the SSO.*

D91 Help Desk hours 7:30am-4:30pm:

D91 Help Desk Phone:

(208)525 -7556, or dial extension 50556

Current Incidents


Idaho Falls School District 91 Help Desk

The IT Help Desk provides front-line technical support to all students, faculty and staff at District 91. We are advocates committed to resolving the technology issues affecting students and employees and providing quick resolutions.

Are you having a problem with your computer? Try the following prior to contacting the help desk.

  • Restart the computer. This often fixes many issues.

  • Try running your windows updates.

    • Open the start menu > Click on Settings (looks like a gear) > Click on Update & Security > Windows Update > Click Check for updates

    • Allow any found updates to download and install. Restart your computer when prompted.

    • If you do not find any available updates, within the same Windows Update window click on the Check online for updates from Microsoft link. This may find more updates available for your computer.

  • Ensure all necessary cables are plugged in securely

If you would like to contact the D91 help desk call (208)525-7556, or dial extension 50556

Please have your computer number ready for faster service. The number usually has five or six digits. It is typically located on the top of a laptop, or written / etched into the top or side of the equipment.

Your answer may also already be part of our Frequently Asked Questions repository.

Click Here to Access the FAQ Page

Past Incidents

  • Go Guardian November 10th, We are currently investigating an issue causing delays in browsing history within GoGuardian Teacher timelines, GoGuardian Admin, GoGuardian Parent, GoGuardian Gateway, GoGuardian Beacon, GoGuardian Director, GoGuardian Fleet and GoGuardian DNS traffic. Students may not appear as online in the admin dashboard temporarily. Monitoring and filtering updates may also be impacted during this time. We apologize for any trouble this may cause.

  • Pearson, E-Hall Pass and maybe others Decemeber 7th confirmed they are having a service outage. We have confirmed an issue with third-party vendor AWS is impacting course access. As a result, some customers may experience a 504 gateway error message when signing in to courses. Additionally, customers who were previously signed in to courses may experience slowness. We apologize for this issue and will update you in the next hour.

  • HMH Platforms are currently experiencing a service interruption as of 11/2/21. Single Sign-On (SSO) users are currently unable to log in, however, users can log in directly via the login page. We are working to resolve this matter as quickly as possible and apologize for any inconvenience this may cause.

  • Hello Id Portal October 19, 11:45 Hello Id is experiencing issues, we are aware and working on a solution. Thanks

  • Email September 15th: We are aware that logging into email is experiencing issues, we are working on fixing it ASAP.

  • Network Issues August 17th: We are aware the internet is experiencing intermittent issues, we are working on getting it fixed.

  • May 26, 2021 1:20 pm PowerSchool reports that the Special Programs server errors should now be resolved. Please open an IT Help Desk ticket if you are continuing to experience this issue.

  • May 26, 2021 9:36am PowerSchool Special Programs is having some "Server Errors”. As a workaround, the pages will sometimes come up if you wait 3-5 seconds and refresh, but it’s not reliable. We recommend using it read-only at this time as you may have to redo work if it errors when you submit. A high priority case ticket was opened with PowerSchool.

  • May 25, 2021 8:53 am Wifi has been restored. If any staff or students continue to have connectivity issues reboot the device, and if the issue persists please submit an IT help ticket. Thanks

  • May 25, 2021 8:32 am Wifi Outage. We are aware of a Wi-Fi outage and are working to resolve it as quickly as possible.

  • April 23, 2021 Vendor iStation Login Issues

  • Vendor has reported Login issues. The company is working on a solution. Thanks.

  • April 20, 2021 System wide outage on HMH ed and ThinkCentral

  • Vendor has reported system wide outage. The company is working on a solution. Thanks.

  • April 20, 2021 System wide outage on Imagine Math and Imagine Literacy

  • Vendor has reported system wide outage. The company is working on a solution. Thanks.

  • April 14, 2021 Kyocera Printing Issue-- has been resolved The automatic security update pushed by Microsoft that caused the blue screen when a print job was sent to a Kyocera copier has been resolved.

  • - The most recent Windows updates included a hot fix for this issue.

  • -Please make sure that you run your Windows updates and reboot your computer as soon as possible.

  • Make sure to run Windows updates frequently.

  • March 12, 2021 Kyocera Printing Issue- Any user who is experiencing the 'Blue Screen Error' due to one of Microsoft's recent updates, please submit a ticket with two important details:

  • 1 - District ID (6 digits off of machine)

  • 2 - A phone number you can be reached at

  • Someone will be in contact with you to get this fixed

  • March 15, 2021 Wifi Outage District Wide- has been resolved. If you continue to have connectivity issues please submit a help ticket.

  • March 10, 2021, An automatic security update pushed our way by Microsoft over the past few days has caused Windows computers to blue screen when a print job is sent to a Kyocera copier. We are aware of the issue and are working on a solution. In the meantime, you, the end-user, can provide your own resolution to this error by doing the following:

  • Click on the start button Open Settings > Update & Security > Windows Update. Click on ‘View Update History’ Click on ‘Uninstall updates’ link. Locate update KB5000802 and click on ‘Uninstall’. Reboot your computer.

  • March 9, 10:00 am Intermittent connectivity issues. The district's network is currently experiencing intermittent connectivity issues. We are aware of the problem and currently working to resolve it as quickly as possible.

  • February 18 12:00pm Office 365 An issue has been brought to our attention regarding the Microsoft Office 365 forms application. Users may experience issues creating or editing forms. We are aware of the issue and working on a solution.

  • February 10th 10:30 am I-station has intermittent log in issues. The company is working on a solution. Thanks

  • February 9th 2:30 pm Bells are 4 to 5 minutes behind. We are aware of this and looking into a solution. Thanks

  • 2/2/2021 - Scan to Email is currently down. We are working on it and hope to have it back up soon. Thanks

  • 2/1/2021 9:42PM - Laserfiche Forms is having access issues. You may not be able to get the login page to load. We are aware of the issue and working to get the service back up and running as soon as possible.

  • 1/14/2021 RESOLVED - Webex is currently experiencing some problems with audio in Webex meetings. We are working on a solution.