Help Desk

Help Desk Last Updated: 1/20/2021 4:49 PM

Idaho Falls School District 91 Help Desk

Click to Submit an IT Help Ticket

*To login to the help ticket system use your regular 4x4 username and district password.

D91 Help Desk Phone:

(208)525 -7556, or dial extension 50556

Current Incidents

1/14/2021 Webex is currently experiencing some problems with audio in Webex meetings. We are working on a solution.

Incident IQ - Getting Started for Teachers and Students

Idaho Falls School District 91 Help Desk

The IT Help Desk provides front-line technical support to all students, faculty and staff at District 91. We are advocates committed to resolving the technology issues affecting students and employees and providing quick resolutions.

Are you having a problem with your computer? Try the following prior to contacting the help desk.

  • Restart the computer. This often fixes many issues.

  • Try running your windows updates.

    • Open the start menu > Click on Settings (looks like a gear) > Click on Update & Security > Windows Update > Click Check for updates

    • Allow any found updates to download and install. Restart your computer when prompted.

    • If you do not find any available updates, within the same Windows Update window click on the Check online for updates from Microsoft link. This may find more updates available for your computer.

  • Ensure all necessary cables are plugged in securely

If you would like to contact the D91 help desk call (208)525-7556, or dial extension 50556

Please have your computer number ready for faster service. The number usually has five or six digits. It is typically located on the top of a laptop, or written / etched into the top or side of the equipment.

Your answer may also already be part of our Frequently Asked Questions repository.

Click Here to Access the FAQ Page

Past Incidents

12/15/20, 2:29 PM: RESOLVED - We're aware of a problem with Gmail affecting a significant subset of users. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior. We will provide an update by 12/15/20, 3:30 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.

1/13/2021 Email is currently experiencing some minor issues. Most common are slow email inbox access, and calendar event creation delays. We are aware, and monitoring the situation closely.

10/15/2020 9:00 AM: RESOLVED - We have gotten reports that users have not been able to login to WiFi this morning. We have identified the issue, and it should be working soon. If you are still having issues login by 9:00AM this morning, please call the help desk.

9/28/2020 5:59 PM: RESOLVED - Microsoft Office 365 is currently experiencing a service disruption. Patrons may experience issues when attempting to login. CLICK HERE to view the status of the solution as provided by Microsoft.

9/21/2020 10:28 AM: RESOLVED - District Email is experiencing connection issues. We hope to have it back up as soon as possible.

9/15/2020 9:01 AM: RESOLVED - Google Drive is reporting intermittent outages. We'll ensure to update the status as Google works to resolve this.

9/8/2020 8:00 AM: RESOLVED - District Email is currently Down. The IT department is working to resolve the issue. Email expected to be restored by this evening, 9/8/2020

9/8/2020 8:00 AM: RESOLVED - PowerSchool was having issues this morning. It should be back up and running.

1/6/2020 1:00 PM: RESOLVED - PowerSchool is experiencing extreme slowdowns and access issues. The IT department is currently working to resolve the problems.

12/12/2019 8:11 AM: RESOLVED -The Laserfiche Forms server is experiencing issues. Access to forms and the repositories will be intermittent. We have come up with a solution, but it will take some time to implement. Updates will be posted here as progress is made.